Refund policy

At Buyzo, your satisfaction matters to us. Please read our return and refund policy carefully before placing an order.

Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused, in its original packaging, and in the same condition you received it.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Products marked as final sale or clearance
• Items damaged due to misuse
• Products without original packaging

How to Request a Return

1. Contact us at [your email] or WhatsApp [your number] with your order number and reason for return.
2. Our team will review your request within 1–2 business days.
3. Once approved, you will receive instructions on how to send the item back (or arrange pickup, if available).

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are made via bank transfer.
• Shipping charges (if any) are non-refundable unless the item was defective or incorrect.

Damaged or Incorrect Items If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost to you.

Exchanges We only replace items if they are defective, damaged, or incorrect. Contact us to arrange an exchange for the same product.